Feedback and complaints
The Electoral Commission of Queensland (ECQ) is committed to delivering high quality services that respond to the community’s needs and to providing a fair and responsive complaints management process. We value your feedback and will use it to improve our business and services.
If you are not satisfied with an ECQ service, decision, or action, and have not been able to resolve the matter with our staff, you can lodge a complaint.
Anonymous complaints are accepted but it may be difficult to assess your complaint if there is not enough detail and we are unable to contact you.
If you are seeking information or an ECQ service, please contact us directly.
Contact options
To enquire about an infringement notice or fine for not voting | |
To enquire about voter enrolment issues and to update your details | Contact the Australian Electoral Commission on 13 23 26 |
To find out about elections, polling places or how to vote | |
To enquire about a postal voting application | |
To report online abuse or bullying | Contact the Australian eSafety Commissioner |
To report inappropriate or unsolicited text messaging | Contact the message sender or Australian Communications and Media Authority |
To check the rules for electoral advertising and election signage | Review our fact sheets: |
To make an allegation of a breach of the electoral regulations | Report a potential breach of the electoral regulations Find out more about ECQ’s compliance approach Email us: fad@ecq.qld.gov.au |
How to provide feedback or lodge a complaint
Click here to provide feedback or lodge a customer complaint about ECQ services
Customer feedback and complaints can also be lodged:
- By phone: 1300 881 665 or from overseas: +61 7 3035 8103
- By post: Electoral Commission of Queensland, GPO Box 1393, Brisbane QLD 4001
- In person: ECQ office, Level 20, 1 Eagle Street, Brisbane (Mon to Fri, 9am-5pm).
You can play an active part in resolving your complaint by:
- outlining your complaint clearly and accurately
- providing supporting documentation
- advising us what outcome you are seeking
- treating ECQ staff with courtesy and respect.
- Your complaint will be assessed by the responsible officer, who may contact you to discuss your complaint or request further information.
- We will contact you with an outcome once an investigation has been completed.
- If your complaint relates to an issue outside the ECQ’s remit, we may refer you to another agency.
- Find out more:
- Your Complaints Journey - information sheet
- Complaints Management Policy
The time it takes to resolve your complaint will depend on the nature of the complaint and how long it takes us to investigate the matter.
Classification | Type of complaint | Resolution timeframe |
|---|---|---|
Serious | Serious matters that require immediate attention and are likely to require follow up formal investigation by either internal or external authorities. | 5 business days |
Simple | Simple, non-complex matters that can be managed at first point of contact. | 15 business days |
Complex | Multiple relating issues and/or is serious in nature or has the potential to become serious. | 30 business days |
Privacy | Matters relating to the Information Privacy Act 2009 (Qld). | 45 business days |
Human rights | Matters relating to the Human Rights Act 2019 (Qld). | 45 business days |
If you are seeking information or an ECQ service, please contact us directly.
If you are not satisfied with the outcome, you may request a review of the complaint. The Electoral Commissioner may or may not determine to conduct that review at their sole discretion.
- If you are still not satisfied, you can contact the Queensland Ombudsman. The Queensland Ombudsman will assess your complaint and advise if they can conduct an external review.
- If you are not satisfied with the outcome of a privacy complaint, you can contact the Office of the Information Commissioner.
- If you are not satisfied with the outcome of a human rights complaint, you can contact the Queensland Human Rights Commission.
In accordance with section 264(3) of the Public Sector Act 2022, the Electoral Commissioner publishes annual statistics on customer complaints received by the ECQ.